Technical Support
At TCL, we are known for our excellent technical support. We support end-users, machinery partners and packers throughout the packing and development process, ensuring they have precisely the correct printed film for the job.
Innovation, research and development are at the heart of our business
Our highly experienced technical team is focused on delivering outstanding technical support. Our high level of repeat business and many long-standing satisfied customer relationships demonstrate this. We share our expertise to support them throughout the packaging process â dealing with technical issues, providing advice on the best solution, innovating new products, developing new processes and techniques and testing films and inks for performance.
If we think a different material, a lighter gauge, or a less expensive or more sustainable packaging technology would perform just as well for your product and packaging process â we will tell you. Helping our customers achieve cost efficiencies and improving environmental sustainability is integral to the TCL service.
Compliance
Compliance is often misunderstood as a barrier to innovation and progress. In reality, however, it is the foundation for growth and success.
The Compliance team at TCL Packaging ensures that all products are quality-assured, legally compliant, and authentic, and enables us to operate within the boundaries of ethical and legal standards by ensuring adherence to laws, regulations and internal policies.
The strong culture of compliance fosters trust with our customers, and also encourages a positive work environment where employees understand the importance of doing the right thing. This increase in accountability boosts the company’s reputation, and its ability to remain competitive in the market.
Compliance is not about saying ‘no’. It is about ensuring that every ‘yes’ aligns with the principles that truly matter.
Compliance information is available to all employees via the TCL Compliance Hub – an intranet-based Integrated Management System (IMS). This provides direct access to our Standard Operating Systems, Safety First portal, Quality Training Portal, and Computerised Maintenance Management System (CMMS).
The Quality and Hygiene policy statement details our commitment to both product quality and product safety.
We are certified to the BRC Packaging Materials standard and have achieved an ‘AA’ grade for seven consecutive years.
The Health, Safety and Environmental policy details our commitment to the health & safety of our employees, contractors and visitors and also our commitment to minimise the environmental impact of our business operations.
We are certified to ISO45001 (Occupational Health and Safety Management Systems) and ISO14001 (Environmental Management Systems).
